Shipping Policy
Shipping Policy
At Eluxeri, we are committed to getting your order to you as smoothly and reliably as possible. Please read the following information carefully before placing your order.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation. You will receive an email confirmation once your order has been placed, and a second notification with tracking details once it has shipped.
Shipping Destinations
We currently ship to the United States and Spain.
Estimated Delivery Times
Once your order has been processed and shipped, please allow the following estimated delivery windows:
- Standard Shipping (United States): 7–15 business days
- Standard Shipping (Spain): 5–10 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-demand periods. We appreciate your patience.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order weight. The exact amount will be displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress directly with the carrier. Please allow up to 48 hours for tracking information to become active after you receive your shipping confirmation.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at info@eluxeri.com and we will investigate with our fulfillment partners on your behalf. We are committed to resolving any shipping issues promptly.
Fulfillment Partners
Eluxeri works with trusted third-party fulfillment partners to pick, pack, and ship your orders. This allows us to offer competitive pricing and reliable delivery without compromising on quality.
Customs, Duties & Taxes
Orders shipped within Spain are subject to applicable VAT. For orders shipped to the United States, any applicable import duties or taxes are the responsibility of the customer and are outside of our control.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out to our support team at info@eluxeri.com. We typically respond within 1–2 business days.